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Confirmation of Hotel Booking

What if I do not receive a confirmation at the time of booking?

If your confirmation page does not display after completing your booking, please check your email for your confirmation. If you do not receive your email confirmation within ten minutes please complete our request form and a duplicate copy will be emailed to you.

What if I do not receive my email confirmation?

If you do not receive an email after making a reservation, it may be that we have the incorrect email address or your Internet Service Provider may have blocked the email. Please complete our request form here.

Be sure to include the following information:

  • The name the reservation was booked under.
  • The hotel name and location (city).
  • The check-in and check-out dates.

How long will it take for the hotel to have my reservation information? The time it takes for a hotel will vary by specific hotel and arrival date. In most cases the hotel should receive the reservation within an hour from booking (except for nights and weekends when the hotel reservation department is closed.

There are certain reservations that are booked out of an allotment. These rooms are guaranteed and payment will be due upon check-out of the hotel. In some cases the hotel will not have your name on the reservation until approximately one week prior to arrival.

If you booked a discounted prepaid reservation, please print out a copy of your voucher and bring it to the hotel to provide documentation that your reservation was paid in advance.

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Check-in/Check-out Information

What is the hotel check-in time? Typically, the hotel check-in time is after 3:00 pm local hotel time.

Will the hotel hold my room if I am arriving late? Because your reservation is guaranteed with a credit card the hotel is obligated to hold your room until 7:00 am the day after arrival.

What if I need early arrival? Early arrival should be requested in the special request section of the reservation page. Every effort will be made to accommodate your request; however it is subject to availability upon arrival at the hotel.
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FACTS ABOUT

HOTEL FACTS

RESERVATIONS

Change a Hotel Reservation

Reservations cannot be changed online. If you need to a make change to your reservation, please contact our Customer Service Center at 1-866-270-2849 for assistance. Reservation changes may be subject to a $25 change fee. If your cancellation or change request is made after the cutoff date applicable penalties noted in the cancellation policy section of your reservation may apply. Changes or cancellations made after check-in are subject to 100% penalty. Once you have checked into a hotel you cannot cancel nor receive credit for unused nights if you check-out early.

NOTE: You may be required to cancel your original reservation and rebook it for the new dates. However, we suggest you first check availability for the new desired dates in order to avoid any disappointment from canceling your first booking if the new dates are not available.
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Cancellation Policies

What is the cancellation policy? Will my credit card be charged if I do not cancel my reservation(s)? Cancellation policies vary from each hotel and are implemented by hotels to avoid holding a room available for a guest who will not use it. If you do not cancel your reservation within the allotted cancellation period, the hotel will charge a penalty (usually one night's room charge plus tax) to the credit card provided to reserve the room. Please be sure to review the cancellation policy for your hotel carefully during the booking process. If you have questions about the cancellation policy for your particular hotel reservation, please contact our Customer Care Center for assistance.

For non-cancelable reservations, no changes or cancellations are permitted once a confirmation number is issued.

My cancellation policy reads "Cancel 24 hours prior to arrival" and I plan on checking in at 11:00 pm. Can I cancel my reservation by 11:00 pm on the day before my arrival? Cancellation policies are related to the hotel check-in time, not your projected arrival time. If your hotel cancellation policy indicates a 24, 48 or 72 hour cancellation policy, it means you must cancel your reservation by 4:00 pm local hotel time of the date in question.
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